WARNING! - Javascript is not enabled on your browser. Some navigation features on this website will not appear or function correctly.
HOME
|
Checkout
|
|
Customer Service
|
Contact Us
|
Information
About Us
Oh! Zone stock levels are constantly rising and we constantly upgrade our shop with yet more exciting and innovative products.
We search and re-search the market to bring you the best quality. Effective, sensual products designed to enhance your sexual activity and to help you to find extra satisfaction.
Making A Purchase
Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and add them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to complete the order.
We accept credit and debit card payments. If you are shopping from the UK or anywhere else, place your order and your credit card company will convert the transaction to UK pounds or your own currency.
If you do not feel comfortable with processing your order and making payment over the internet, we will happily process your order over the phone. All you need to do is to phone us on
0870 60 90 690
with the name or reference number of the product/s you wish to purchase, and your chosen payment method. We will take care of the rest!
Shipping And Handling
Wherever you are in the World, We can ship to you!
All products are shipped as soon as possible subject to credit clearance. We use real-time stock control so if you have placed an order, we always have it available to ship!
Shipping charges are detailed below:
United Kingdom
UK: Standard Royal Mail - £2.95 ( All Recorded Delivery) Free if the order is £35.00 or over.
UK: Express Royal Mail Delivery - £7.95 (All Recorded Delivery)
Europe
Europe: Standard Royal Mail - £9.95 (All Recorded Delivery).
Europe: Express Royal Mail Delivery - £14.95 (All Recorded Delivery).
Rest Of The World
Rest of the World: Standard Royal Mail - £14.95 (All Recorded Delivery).
Rest if the World: Express Royal Mail - £18.95 (All Recorded Delivery).
100% Discretion assured - All Oh! Zone's parcels are sent in plain packaging. Only you and us know what the package contains!
Oh! Zone will send your order using Royal Mail's Recorded Mail service therefore a signature will be required. Please ensure you choose the correct address. I.e. home, work.
If a parcel is returned to us by the Royal Mail due to the addressee failing to collect it, Oh! Zone will contact the purchaser to confirm a re-delivery. To cover our cost, we will charge £2.95 for this service or we will refund the cost of the ordered goods minus £2.95 (£8.95 if sent by Special Delivery) if the customer would rather not have the order resent.
Delivery Schedule
All products are shipped as soon as possible subject to credit clearance. We use real-time stock control so if you have placed an order, we always have it available to ship!
Items on stock are despatched within 24 hours, however, please allow up to 4-5 working days for all deliveries in the UK (Europe and the rest of the World might take longer as we can not guarantee delivery times within other countries).
Important Note: We can not be held responsible for delays caused by the Royal Mail system or non-deliveries when a signature can not be obtained.
Tax Charges
All our prices are inclusive of VAT (17.5%).
Credit Card Security
When you enter the secure payment area of Worldpay, you will be guided through the payment process. All credit/debit card information is processed on a secondary secure server administered by Worldpay Plc, who are leading provider of internet payment services and it is encrypted using a 128 bit Secure Socket Layer (SSL) architecture (dependant on browser support) and signed using Thawte digital certificates.
Your web browser will show a small padlock in the bottom right hand corner as you enter the final payment area.
Guarantee
Oh! Zone operates a generous guarantee policy with refund if you are not satisfied with your purchase.
Note: Some items can not be returned due to their intimate natures.
Reaching Us
General Contact information
Phone:
0870 60 90 690
Lines open 10.00 - 17.00hrs GMT, Monday to Friday (except Bank Holidays).
General E-Mail:
enquiries@ohzone.co.uk
Mailing Address
Oh! Zone (UK) Ltd
PO Box 4246
Warwick
CV34 9BF
Specific Contacts
Marketing and accounts
E-mail:
accounts@ohzone.co.uk
Sales
E-Mail:
sales@ohzone.co.uk
Privacy Policy
Oh! Zone respects your privacy. When you shop at Oh! Zone, we will ask for personal information such as your name, e-mail address, billing address, product selections, credit card or other payment information.
We may also collect information about where you are on the Internet (such as the Web site you came from, IP address, domain types like .co.uk and .com), your browser type, the country where your computer is located, the pages of Oh! Zone that were viewed during your visit, and any search terms that you used.
The personal information you provide to us is only used for the following purposes:
:: To improve your shopping experience at Oh! Zone
:: To process your order
:: With your permission, to notify you of products or special offers that may be of interest to you
We hate intrusive unwanted mail too. We will only e-mail you to process your order and afterwards, if you have given your consent to do so. We will never pass on your e-mail address or personal information to a third party.
Data Protection
We treat all your personal information as confidential. We comply with The UK Data Protection Act 1998.
The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code.
Please
e-mail
us if you have any questions about Oh! Zone's Privacy Policy.
Returns Policy
We at Oh! Zone take every possible measure to ensure that we deliver the best quality products to you, and that our product descriptions and images are such that you are as delighted when you receive your order as you were when you bought it on our site.
However, if you are not 100% satisfied with your order, you can find out how to return and cancel items below.
How do I return Non Faulty Items? How do I cancel an Order?
The UK Distance Selling Directive gives you the right to cancel a contract of purchase for any item within 14 working days of receipt. This applies to all our products. Oh! Zone does not compensate for any costs incurred in cancelling items.
If you wish to return unused and unwanted item/s, please notify us by
e-mail
within seven days of receiving your order, quoting your name, order reference number and reason for return. Upon receiving the email we will reply with your Return Reference Number (RRN). We aim to process all returns within seven days of them being received. We reserve the right to reject items returned without a RRN issued by Oh! Zone.
Once the RRN has been issued and to minimise delays on processing the return/refund by us, please send the item/s with all warranty cards, manuals, etc in the original sealed packaging and include a copy of the original invoice writing the RRN on a visible place and send to:
Oh! Zone (UK) Ltd
Returns Department
PO Box 4246
CV34 9BF
Oh! Zone can not be held responsible for items that are lost in transit – we would strongly recommend you return the item/s using Royal Mail's Recorded Delivery service.
You will be contacted by Oh! Zone as soon as your return has been received and processed. Once again, for your own protection, we strongly recommend returning your item/s via Royal Mail's Recorded Delivery. Oh! Zone regrets that post and packing charges can not be refunded. If you are returning an item because of an error by us, we will refund the original delivery cost and any reasonable costs incurred by you in returning the item/s to us. In all other circumstances, you will be solely responsible for these charges and any other service charges involved in your original order (I.e gift wrapping, postage and packing).
Due to hygiene reasons Oh! Zone can not accept returns of adult toys, creams, lubricants, massage oils or condoms if they original packaging have been opened or tampered with.
Please Note: If our customers change their minds regarding a dispatched order under the value of £35 or decide to return non-faulty items and claim a refund, Oh! Zone will apply a restocking fee by deducting £1.25 per each item returned. If the order is over the value of £35 a flat fee of £2.95 will be deducted off the total amount to be refunded. Oh! Zone takes these actions to cover processing costs, packaging and postage.
Free gift offers and our P&P costs will be accounted for if returned goods takes the order value below the free offer level. The value of free offer goods and a restocking fee will be deducted from any refund that may be due. To avoid refund deductions please return any free and unused offer goods with your returns if your order value will drop below the free offer level. I.e. When a customer spends over £60 and receives a free gift worth £9.95, if the order is cancelled or returned with out the free gift, the amount to be credited by Oh! Zone would be £47.10 (£9.95 Free Gift + £2.95 Restocking Fee).
If a parcel is returned to us by the Royal Mail due to the addressee failing to collect it, Oh! Zone will contact the purchaser to confirm a re-delivery. To cover our cost, we will charge £2.95 for this service or we will refund the cost of the ordered goods minus £2.95 (£6.95 if sent by Special Delivery) if the customer would rather not have the order resent.
How do I return Faulty Items?
If you are returning a faulty product to us, please notify us by
e-mail
to obtain a RRN and instructions of how to return the product to us. When contacting us please describe the product's fault and whether you would like a replacement product, a different item or a full refund. We guarantee all our non-consumable products for three months from the date of purchase. Certain items may have additional guarantees from the manufacturer, please do not hesitate to
e-mail
for details.
You will be contacted by Oh! Zone once the item has been received. Once again, for your own protection, we strongly recommend returning your item/s via Royal Mail's Recorded Delivery.
If the item is faulty we will be more than happy to refund the original delivery cost and any reasonable costs incurred by you in returning the item/s to us. In all other circumstances, you will be solely responsible for these charges and any other service charges involved in your original order (I.e gift wrapping, postage and packing).
We reserve the rights to refuse a full refund and to offer a credit note instead.
About Oh!Zone
T & C
Buyers Guide
Delivery
Customer Service
Contact Us
Gift Wrapping
Refunds & Returns
View Cart
Lelo MIA
AFTERGLOW Candles
Men In Love
Heartbreaker II
Dinky Ring
